Frequently Asked Questions
Product & Materials
What are Odyssey Gold Charms made of?
Our charms are crafted in solid 14K recycled yellow gold. They are not gold-plated or gold-filled and are designed for lasting wear.
What does recycled 14K gold mean?
Recycled gold is precious metal that has been refined and reused rather than newly mined. It maintains the quality, beauty, and lasting character of solid 14K gold while allowing existing precious metal to begin a new chapter.
What type of finish do your charms have?
Our charms are tumble finished to create a smooth surface and soft, refined luster. Rather than a highly reflective mirror polish, this finish preserves the character and details of each design.
Do any of your charms feature diamonds?
Yes. Select Odyssey charms feature 1 mm round lab-grown diamonds. In our Destinations Collection, each diamond is placed at the capital of the destination, adding a meaningful detail that highlights the heart of each place.
How can I find the size of a charm?
The individual dimensions of each charm are listed under Product Details on its product page. Measurements are provided in millimeters so you can better understand the size of the piece before purchasing.
Are chains included with the charms?
Our charms are sold individually and do not include a chain unless otherwise stated. This allows you to choose the chain or jewelry piece that best suits your personal style.
Orders & Pricing
Are your charms made to order?
Yes. Each Odyssey charm is made to order and moves through production, finishing, and quality inspection after your order is placed.
How long does it take for my charm to be made?
Please allow 4-7 business days for production before shipment. Shipping transit time is additional.
Can I cancel my order?
Orders may be canceled within 1 hour of purchase. Since our charms are made to order, cancellations cannot be made after the cancellation period has passed and the order proceeds to production.
Why might the price of a charm change?
Gold is a precious metal whose market price fluctuates daily. Significant changes in the gold market may occasionally affect our pricing. Once your order is placed, your purchase price remains unchanged.
What currency are your prices listed in?
All prices are displayed in U.S. dollars (USD).
How can I check the status of my order?
You can check the status of your order by logging into your account on our website and navigating to the Order History section. Alternatively, you can contact our customer service team (support@odysseygoldcharms.com) with your order number, and we'll be happy to provide you with an update.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept PayPal for secure and convenient payments.
Where do you ship?
We currently offer U.S. shipping only. International shipping is not available at this time.
Is shipping time included in the 4-7 business-day production period?
No. The 4-7 business days apply to production before shipment. Delivery time begins after your order has been completed and shipped.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a confirmation email containing tracking information.
What if my tracking says delivered but I haven’t received my package?
Please contact us at support@odysseygoldcharms.com so we can assist you in reviewing the shipment and investigating the issue with the carrier.
What happens if my package is returned because of an incorrect address or refused delivery?
If a package is returned to us because of an incorrect or incomplete address, refused delivery, or another customer-related delivery issue, we will contact you. Applicable shipping costs may be deducted from an eligible refund, or additional shipping charges will apply if you would like the order sent again.
Can I return my charm?
Eligible returns may be requested within 10 days of delivery. Items must be undamaged, returned in their original packaging, and approved by Odyssey Gold Charms before being sent back.
Who pays for return shipping?
Customers are responsible for return shipping on standard returns. If an item arrives damaged, defective, or incorrect, Odyssey Gold Charms will cover the applicable return shipping costs.
Is my original shipping charge refundable?
Original shipping charges are non-refundable for standard returns. Applicable original shipping charges may be refunded when an order arrives damaged, defective, or incorrect.
Can I exchange my charm?
Eligible charms may be exchanged for another charm of the same value. Customers are responsible for applicable shipping costs unless the exchange is due to a damaged, defective, or incorrect item.
Are sale items returnable?
No. Items marked as sale items are final sale and are not eligible for standard returns or exchanges.
Do you charge a restocking fee?
No. Odyssey Gold Charms does not charge a restocking fee on approved returns.
When will I receive my refund?
Once an approved return has been received and inspected, refunds are issued within 3–5 business days to the original payment method. Your bank or payment provider may require additional time for the refund to appear.
What if my charm arrives damaged, defective, or incorrect?
Please contact us within 3 days of delivery at support@odysseygoldcharms.com. Include your order number, a description of the issue, and clear photographs of both the item and its packaging so we can assist you.
Care & Storage
How should I care for and store my charm?
Solid 14K gold is highly resistant to tarnish and oxidation and does not react the way many base metals do. Over time, however, everyday wear, lotions, perfumes, and other products can cause the surface to lose some of its luster.
To keep your charm looking its best, avoid prolonged contact with harsh chemicals and chlorine. Gently clean it with a soft jewelry cloth when needed, and store it separately in a jewelry box or soft pouch to help prevent scratches.
About Odyssey
What is Odyssey Gold Charms?
Odyssey Gold Charms LLC is a fine jewelry brand centered around meaningful, collectible solid 14K gold charms. The name Odyssey was chosen to reflect the unique journey each person carries with them. Our collection brings together designs inspired by the people you love, the places you’ve been, the passions you follow, and the moments that become part of your journey.
Where can I learn more about how your charms are made?
Visit our Our Craftsmanship page to learn more about the design, production, tumble finishing, recycled 14K gold, and final quality inspection behind each Odyssey charm.
How can I contact Odyssey Gold Charms?
For questions about our products, orders, shipping, returns, or exchanges, contact us at:
If your question relates to an existing order, please include your order number so we can assist you more efficiently.