Terms of service
Last updated: August 18, 2026
Welcome to Odyssey Gold Charms. This website is operated by Odyssey Gold Charms LLC. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Odyssey Gold Charms LLC.
By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and the policies referenced within them. Please read these Terms carefully before using our website or making a purchase.
1. Online Store Terms
By using this website, you represent that you are legally permitted to enter into a binding agreement or that you are using the website with the permission of a parent or legal guardian where required.
You may not use our products, website, or services for any unlawful or unauthorized purpose or violate any applicable law in connection with your use of our services.
2. Our Products
Odyssey Gold Charms offers fine jewelry centered around meaningful, collectible solid 14K gold charms.
We make every reasonable effort to accurately display product descriptions, dimensions, photographs, colors, finishes, and other details. However, the appearance of gold and other product details may vary slightly depending on lighting, photography, and your device or screen settings.
Because our charms are individually produced and finished, slight variations between individual pieces may occur. Such variations are part of the jewelry-making process and do not necessarily indicate a defect.
3. Made-to-Order Products
Each Odyssey Gold Charm is made to order.
Please allow 4–7 business days for production before shipment. This production period is separate from the shipping transit time associated with the delivery method selected at checkout.
If we are unable to ship within a timeframe we have represented to you, we will communicate with you regarding the delay and any applicable options. Federal rules require online sellers to have a reasonable basis for advertised shipping timeframes and address qualifying delays appropriately.
4. Orders and Acceptance
After you place an order, you may receive an email acknowledging that we have received it. Receipt of an order does not prevent us from reviewing the order before fulfillment.
We reserve the right, where permitted by law, to refuse, limit, or cancel an order for legitimate reasons, including suspected fraud or unauthorized activity, payment issues, inaccurate product or pricing information, product availability, or circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
You agree to provide current, complete, and accurate billing, payment, contact, and shipping information when placing an order.
5. Order Cancellations
Because our charms are made to order, cancellation requests must be submitted within 1 hour of placing an order.
After the 1-hour cancellation period has passed, the order can no longer be canceled and will proceed to production.
For additional information regarding cancellations, please review our Return & Refund Policy.
6. Pricing and Payment
All prices displayed on our website are listed in U.S. dollars, unless otherwise stated.
Prices may be changed from time to time to reflect fluctuating gold market prices. The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of errors as permitted by applicable law.
Applicable taxes, shipping charges, and other charges will be displayed during checkout where applicable.
By submitting payment information, you represent that you are authorized to use the payment method provided.
7. Domestic Shipping
Odyssey Gold Charms currently ships exclusively within the United States. We do not offer international shipping at this time.
Shipping options, costs, and estimated carrier transit times will be provided where applicable during checkout.
The 5–10 business-day made-to-order production period occurs before shipment and is separate from carrier transit time.
For complete information regarding shipping, tracking, delivery delays, refused or undeliverable packages, and related matters, please review our Shipping Policy.
8. Returns, Refunds, and Exchanges
Eligible products may be returned in accordance with our Return & Refund Policy.
Return requests must be made within 10 days of delivery, and returns must receive authorization from Odyssey Gold Charms before being sent back.
Customers are responsible for standard return shipping costs. Original shipping charges are non-refundable for standard returns.
Eligible exchanges may be made for another charm of the same value, with applicable shipping costs remaining the responsibility of the customer.
Items marked as sale items are final sale and are not eligible for standard returns or exchanges.
Different procedures apply to products that arrive damaged, defective, or incorrect. Please consult our Return & Refund Policy for complete requirements and instructions.
Because your return window is 10 days, make sure the Return & Refund Policy remains clearly accessible to customers before purchase. New Jersey consumer guidance specifically emphasizes advance disclosure of restrictive refund policies.
9. Damaged, Defective, or Incorrect Orders
Customers should inspect their order after delivery.
If an item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and provide the requested information, including photographs of the item and packaging.
Claims will be reviewed in accordance with our Return & Refund Policy.
Nothing in these Terms is intended to restrict any rights or remedies that cannot legally be limited under applicable consumer protection law. Shopify likewise advises merchants that their store policies and business practices must comply with applicable consumer protection laws.
10. Product Information and Website Errors
We make reasonable efforts to ensure that information provided on our website is complete and accurate.
From time to time, the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.
Where permitted by law, we reserve the right to correct errors or inaccuracies and update information. If an error materially affects an order you have already placed, we will take appropriate steps to address the order.
11. Intellectual Property
Unless otherwise stated, the content available through this website—including the Odyssey Gold Charms name, logo, branding, product photographs, graphics, written content, product descriptions, designs, and other original materials—is owned by Odyssey Gold Charms LLC or used with authorization.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use protected content from this website without prior written permission, except as permitted by applicable law.
12. Prohibited Uses
You may not use our website or services to:
- engage in unlawful, fraudulent, or deceptive activity;
- violate the rights of another person or entity;
- transmit viruses, malicious code, or harmful technology;
- attempt to gain unauthorized access to our website, systems, or customer accounts;
- interfere with the security or operation of our website;
- collect or misuse another person's personal information; or
- misuse our intellectual property, content, products, or services.
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our customers, business, systems, or legal rights.
13. Third-Party Services
Our online store is powered by Shopify, and we may use third-party companies to provide payment processing, shipping, analytics, communications, and other services necessary to operate our business.
Your use of certain third-party features or services may also be governed by the terms and policies of those providers.
Information about how personal information is collected, used, and disclosed is provided separately in our Privacy Policy.
14. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, practices, availability, or policies of websites that we do not own or control. You should review the applicable terms and privacy policies before providing information to or purchasing from a third-party website.
15. Disclaimer of Warranties
We strive to provide accurate product information and a reliable shopping experience.
To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.
Nothing in these Terms excludes, limits, or modifies any warranty, guarantee, consumer protection, remedy, or other right that cannot legally be excluded or limited.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Odyssey Gold Charms LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our website or services.
Nothing in this section is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
17. Privacy
Your privacy is important to us.
Our Privacy Policy explains how personal information may be collected, used, processed, and disclosed when you visit our website, communicate with us, or make a purchase.
18. Governing Law
To the extent permitted by applicable law, these Terms of Service and your use of our website and services will be governed by the laws applicable in the State of New Jersey and the United States, without limiting any mandatory consumer rights that may otherwise apply.
19. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.
20. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or legal obligations.
Any updated version will be posted on this website with a revised “Last updated” date.
Your continued use of the website following an update will be subject to the Terms then in effect, to the extent permitted by applicable law.
21. Contact Information
Questions regarding these Terms of Service may be sent to:
Odyssey Gold Charms LLC
Email: support@odysseygoldcharms.com