Refund policy
Last updated: October 12, 2026
At Odyssey Gold Charms, we want you to feel confident in every piece you choose. Please review our return, exchange, cancellation, and refund guidelines below before making your purchase.
Returns
We accept returns on eligible items when a return is requested within 10 days of delivery.
Although our charms are made to order, they are part of our standard collection and are not individually customized to each customer. Made-to-order pieces are therefore eligible for return unless otherwise marked as final sale.
To be eligible for a return:
- The item must be undamaged.
- The item must be returned in its original packaging.
- The return must be requested within 10 days of delivery.
- The return must be approved by Odyssey Gold Charms before it is sent back.
Please do not send a return without contacting us first. Returns sent without prior authorization may not be accepted.
To request a return, contact us at support@odysseygoldcharms.com. Once your return is approved, we will provide return instructions and the appropriate return address.
Return Shipping
All returns must be approved by Odyssey Gold Charms before being sent back.
For approved standard returns, Odyssey Gold Charms will provide a return shipping label. The cost of the return shipping label will be deducted from your refund.
If you receive an item that is damaged, defective, or incorrect, Odyssey Gold Charms will provide the return shipping label and cover the applicable return shipping costs.
Original shipping charges are non-refundable for standard returns. If your order arrived damaged, defective, or incorrect due to an error on our part, applicable original shipping charges will be refunded.
Exchanges
All exchanges must be approved before an item is sent back. Once approved, Odyssey Gold Charms will provide return instructions and, when applicable, a return shipping label.
Customers are responsible for the shipping costs associated with an exchange unless the exchange is necessary because the original item was damaged, defective, or incorrect.
Please contact support@odysseygoldcharms.com before sending an item for exchange so we can confirm eligibility and provide instructions.
Order Cancellations
Due to each Odyssey charm being made to order, cancellation requests must be submitted within 1 hour of placing your order.
After this 1-hour period, production may have begun and we cannot guarantee that the order can be canceled.
To request a cancellation, contact us as soon as possible at support@odysseygoldcharms.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at support@odysseygoldcharms.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging
Once we review the information provided, we will work with you to determine the appropriate resolution. If a return is required because the item arrived damaged, defective, or incorrect, Odyssey Gold Charms will cover the applicable return shipping costs.
Final Sale Items
Items marked as sale items are final sale and are not eligible for standard returns or exchanges.
This does not affect your ability to contact us regarding an item that arrives damaged, defective, or incorrect.
Refunds
Once an approved return is received, we will inspect the item and notify you regarding the status of your refund.
Approved refunds will be issued within 3–5 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method used for the purchase.
Once we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
We do not charge a restocking fee on approved returns.
For standard returns, any applicable return shipping label cost will be deducted from the refund amount.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact us at support@odysseygoldcharms.com.
We will assist you in reviewing the shipment and investigating the issue with the shipping carrier. Resolution may depend on the results of the carrier's investigation and the circumstances of the shipment.
Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or another delivery issue caused by information provided by the customer, we will contact you using the information provided with your order.
If a refund is issued, applicable shipping costs will be deducted from the refund amount. If you would prefer to have the order shipped again, additional shipping charges will apply.
Questions
For questions regarding a return, exchange, cancellation, or refund, please contact:
Odyssey Gold Charms LLC
Email: support@odysseygoldcharms.com