Shipping policy
At Odyssey Gold Charms LLC, each piece is made to order with care and attention to detail. Please review the information below regarding production, shipping, and delivery.
Domestic Shipping Only
Odyssey Gold Charms currently ships exclusively within the United States. We do not offer international shipping at this time.
Orders can only be shipped to eligible U.S. addresses available at checkout.
Made-to-Order Production
Each Odyssey Gold Charm is made to order. Since your piece is produced, finished, and inspected after your order is placed, please allow approximately 4-7 business days for production before shipment.
Production time is separate from the shipping time shown at checkout.
Shipping Rates & Delivery
Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on your shipping address and selected delivery method.
Delivery estimates begin after your order has completed production and has been shipped.
All orders with a $1,000 value or more will automatically require a signature upon delivery.
For added security and privacy, Odyssey Gold Charms orders are shipped in discreet outer packaging. Shipping labels will display "OGC LLC" as the sender name rather than Odyssey Gold Charms. This helps keep the contents of the package private while in transit.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information so you can follow your package's progress.
Please allow some time for tracking information to update after your shipping confirmation is received.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at support@odysseygoldcharms.com. We cannot guarantee that an address can be changed once an order has entered the shipping process.
Shipping Delays
While we work to prepare and ship every order within the stated timeframe, delivery delays may occasionally occur due to carrier delays, weather, holidays, or other circumstances outside of our control.
If we anticipate a delay in shipping your order beyond the timeframe provided, we will contact you with updated information.
Lost or Missing Packages
If your tracking information shows an unexpected delay or you believe your package may be lost, please contact us at support@odysseygoldcharms.com so we can assist you in reviewing the shipment and determining the appropriate next steps.
Questions
For questions regarding your order or shipping, please contact us at:
Odyssey Gold Charms LLC
Email: support@odysseygoldcharms.com